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WELCOME
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CASE STUDY 1
Ponce de Leon Center, Grady Health
Goals
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Improve clinician well-being and patient experiences
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Address fraying relationships between administrators and clinicians
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Foster a culture of connection among staff
Approach
Nine “3rd Conversation” experiences over 9 months. More than 50 patients, 70 clinicians, and 17 senior administrators participated in the program.
Outcomes:
Ponce Center leaders achieved their goals:
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Connection:
9 out 10 of patients and clinicians felt a new sense of connection
- like they “are in this together.”
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Burnout:
7 in 10 clinicians felt that the program helped with burnout
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Trust:
More than 7 in 10 patients reported that their trust in clinicians increased
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Hope:
9 in 10 patients felt more hopeful about the healthcare system and their ability to positively impact it
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What Clients Say
“Thank you for doing [the 3rd Conversation] with us. It's a major part of healing our workplace culture from the impacts of the pandemic, and shifting from the lonely ‘I’ to the supportive and supported ‘we’”
Eric Leue
Ponce de Leon Center Director
“3rd Conversation is such a refreshing opportunity as a clinician. It's easy to lose sight of why I decided to pursue a career in medicine when so much of my day is spent clicking and typing on the computer rather than with my patients, and 3rd Conversation is the perfect antidote. It gave me the opportunity to remove my clinician hat and talk to our patients about my experience of navigating the healthcare system as a human being trying to care for others. I didn't expect to walk away feeling so heard and appreciated, not only from the patients I had conversations with but from other coworkers who attended the events. My hope is that more healthcare leaders realize the power of 3rd Conversation in bringing back the sense of purpose in our work because that is what fuels us as clinicians."
Jieri Sumitani
Ponce de Leon Center Clinician
“I feel like I can trust [clinicians] more and know that they care about me and my well-being.”
Ponce de Leon Center Patient
WELCOME
Welcome visitors to your site with a short, engaging introduction. Double click to edit and add your own text.
CASE STUDY 2
University of Mississippi Medical Center
Goals
The University of Mississippi (UMMC) Office of Well-Being was created in 2018 to address physician burnout and workplace violence. The Office of Well-Being leaders approached X4 Health in 2022 with the goals of:
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Creating a culture of compassion at UMMC;
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Improving patient trust; and
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Reinvigorating clinicians and staff.
Approach
13 “3rd Conversation” experiences over 2.5 years, with 58 patients, 88 clinicians, and 32 senior administrators participating in the program.
Outcomes:
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9 in 10 patients and clinicians at Spark Experiences, and all administrators at Ignite Experiences, felt more hopeful about the healthcare system and their ability to positively impact it
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9 in 10 clinicians felt that the program can help with burnout
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All clinicians felt inspired to take action in a new way
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8 in 10 patients, and nearly all clinicians, felt valued by and connected with those
in the other group
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All administrators felt valued, more trust in clinicians, and understanding of
clinicians' experiences.
What Clients Say
“We have really enjoyed and benefitted from having 3rd Conversation events at our institution. Feedback from participants was especially strong for Ignite events that we held with several clinical departments. In fact, two department chairs requested additional Ignite events after the first event, based on the positive feedback they received from their participants. Many thanks to the team at X4 Health for making this possible!”
Joshua R. Mann, MD, MPH
Director of the UMMC Office of Well-Being
“It was truly impactful to witness and converse with participants who’ve been impacted by the system for so many years come together outside of the medical setting and allow themselves to be vulnerable, open minded, and honest with each other. And I believe 3rd Conversation helped set the tone and instilled accountability and hope back to hospital clinicians and administrators.”
Nya Buom
UMMC Psychologist and 3rd Conversation Program Manager
“A lot of the stuff that we do is just hard and heavy. And you don't really understand the weight of it. So it was nice to be able to hear my colleagues and know that there is not just this sort of “Shannon stuff” that I need to deal with; that my colleagues are also pressing forward and giving phenomenal care to folks, but struggling in some ways...it was this appreciation that I'm not by myself.”
Shannon D. Pittman, MD
Former Chair of Family Medicine Department, UMMC
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