What We Do
Social Impact Design
We specialize in patients and families as design partners.
We design based on an in-depth understanding of organizations, teams, trends, culture and priorities.
Teaching you to Fly
We show you everything we know, so you can do the work without us whenever you’re ready. Why do we try and put ourselves out of work? When you’re trying to change the world like we are, creating capacity in others is the only way to achieve human-connected care at scale.
What We Do
We design based on need and experience level. Our phases include Exploring, Visioning, Planning & Intention Setting, and Implementation Support.
X4 Health Expertise
X4’s passion lies in carving new pathways to a better system, fueled by human connection. We power social impact projects for the short term and the long haul.
Examples of our innovation-related work include:
Is your community ready to rock COVID recovery? Community ROCKit is a Resource Organizer for Covid Kit, designed to help communities collaboratively identify and use existing assets to work toward health and economic recovery.
What if there was a way to reinvent the patient-clinician relationship and address clinician burnout at the same time? X4 is driving a new national initiative to create human connection and spark deeper systems change.
It should be easy for patients to access their medical records – right? X4 led a 12-month campaign to shed light on what happens when patients request an electronic version of their medical records using their established legal rights. X4 designed and coordinated the first year of GetMyHealthData, which is now housed in a DC-based advocacy organization.
A tool developed by X4 Health to help health care organizations do a better job at responding to HIPAA records requests with electronic formats. Funded by the Commonwealth Fund, our philosophy was simple: make the right thing to do the easy thing to do for the nation’s health care providers.
Hack the PFAC
The newest member of the X4 innovation family, this proof-of-concept lights a path toward putting Patient and Family Advisory Councils (PFACs) online.
We take the hard work out of doing great work.
Strategic, action-focused agenda creation
Documentation of key decisions, questions, action items
Automated action item reminders to task owners
Nimble coordination across distributed teams
Automating handoffs where possible
Team mapping: building a configurable board of work styles, preferences, and roles across a distributed team
Operational and strategic work planning
Creating standardized processes anyone can follow
Managing achievement of grant or contract deliverables and documentation
Our past work:
GLEN STREAM, MD
Family Medicine for America's Health
The X4 Health team conducted and reported a project evaluation on a sensitive multi-sponsor initiative. Their insights and professionalism resulted in a very positive outcome. A joy to work with!
REBECCA ETZ, PHD
The Larry Green Center at VCU
The X4 Health team is smart, fully present in every conversation, and worthy of our trust. Whether 10 minutes on the phone, 2 hours in person, or a quick email – every contact we have with the X4 team feels seamless.
RYAN SAILOR, MBA
Great Plains Quality Innovation Network
X4 Health helped us take a topic we were interested in learning more about (involving patients in Quality Improvement), and turned it into something we are genuinely excited about doing, with inspired and concrete plans. Thank you X4!
BECKY COCHRAN, MSN, RN, CPHQ
We really enjoyed working with the X4 team and learned so much as they guided us through our patient and family engagement transformation. We now have many accomplishments we are very proud of!
American College of Cardiology
X4 offers a highly desired and unique combination of subject matter expertise, project management and project acceleration. It’s a relief to have them at our side. Their energy and patience is inspiring to our teams and ensures the project will not only be complete but top-notch.
X4 Health helped our hospitals identify concrete ways to leverage Patient and Family Engagement as a strategy to improve quality, lower costs, and enhance patient experience. Thanks X4 Health!
How We Work
As a purpose-driven organization, our mission is to accelerate human-centered innovation in health care.
What it means to be purpose-driven:
Our 4 Factors
Has the real potential to make a meaningful impact on American health and care.
Benefits from our particular skills and people.
Won’t over-extend us. We prize work-life integration because it preserves our passion and allows us to do inspired work.
Involves awesome people - people we enjoy and who enjoy us. Life is too short to work with difficult humans. :-)