Patient & Family Engagement:
It's the right thing to do.
But that's not why you should do it.
Highly Tailored Support
Our approach is based on in depth understanding of your organization, team, culture, capacity and priorities.
Teaching You to Fly
We show you everything we know, so you can do the work without us whenever you’re ready. Why do we try and put ourselves out of work? When you’re trying to change the world like we are, creating capacity in others is the only way to achieve person- and family-centered care at scale.
What We Do
Our services are customizable based on need and experience level. Our basic services include Exploring, Visioning, Planning & Intention Setting, and Implementation Support.
Take stock of your past and current patient and family engagement efforts, compare them to industry best practices
Understand what worked, what didn’t and why
Explore what makes your team tick, how they define and operationalize PFE
Develop an organization- or team-wide vision for PFE that helps your team stay true to goals in real time
Planning & Intention Setting
Translate your unified vision into concrete strategies and tactics that work for your organization’s culture and resources
Design specific programs for task areas, special innovation projects, pilots, and more
Develop customized work plans for PFE at the project, task or cross-team/state level
Help you operationalize your PFE plans in the real world
Teach your team how to use a “PFE lens” in all their work, to stay true to your PFE vision
Access our on-demand coaching and assistance after your efforts have taken flight