Christine has spent her career shaping both public policies and on-the-ground practices that result in better health and care. She is a well-known consumer advocate and health care expert, having served in organizations like AARP, the National Partnership for Women & Families and the American Health Quality
Association. She is a skilled leader and strategist with experience developing and overseeing complex projects, managing social impact campaigns funded by the nation's largest philanthropies, and developing innovative, real-world solutions for health care challenges. While not traveling for work, she enjoys the peace and focus of golf, as well as her rescue animals: dog Shelby, and cats Quinnie and Arnie Palmer.
Jennifer harnesses her passion for catalyzing change to help both health care organizations and individual health care leaders enhance existing strengths and improve organizational effectiveness and leadership capacity. Jennifer possesses a deep knowledge of health care delivery system models, performance meas-urement and public reporting,
patient- and family-centered care and engagement, governance processes and quality improvement strategies. She built the first-ever network of patients and families engaged in quality measure development, and uses her entrepreneurial spirit to design innovative approaches to changing health care. She spends her “downtime” wrangling her two teenagers and enjoying hikes with her three spoiled dogs.
Colleen McNally, RN, MSED, CPHQ
Jen Hurley, CHCP, CPHQ
Colleen has a passion for healthcare improvement. Her front-line experience as a Registered Nurse in the mid-80s has driven her commitment to finding opportunities for quality advancement over the last 20 years working in healthcare quality improvement. She was one of six national project directors for the first national CMS Quality
Improvement Organization projects in the late 90s. Colleen has been a healthcare consultant since 2013, supporting a variety of clients in quality improvement, project management, organizational assessment, document accessibility requirements and plain language, and, technical writing. Colleen is also a lifetime auxiliary member of Carroll Hospital Center, volunteering time and expertise to support her local healthcare system. In her free time, she enjoys running and traveling with her husband and teenage daughter.
Jen is a “virtual” genius. Based on more than 18 years as a telecommuter, she has developed methods and systems to virtually manage teams and projects without compromising quality. Jen started out in the emergency department as a technician in the early 90s – there she witnessed firsthand the complexities of the healthcare system and pressure clinicians are under to provide the best care to
patients under ever-evolving conditions. In 2004, Jen started working in continuing medical education – specifically in the area of medical malpractice. In 2013, she transitioned into quality improvement. Jen works hands-on managing healthcare projects. She has a unique talent to see the "big picture" or the ideal outcome and to generate a step-wise process to achieve these results. Jen is “mom” to two Great Danes, a miniature Dachshund, and a Canadian Warmblood.